Privacy Policy

Last Updated: 20 December 2024

At Nexvix (hereinafter, “Nexvix,” “Company,” “us,” or “we”), we respect and protect the privacy of visitors to our website, www.nexvix.com, and the other websites under the Nexvix.com domain (collectively, the “Sites”), and our clients who use our AI solutions, automation services, SaaS products, and related services (together with the Sites, the “Service”).

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect visitors’ and users’ information as part of the Service. Any discussion of your use of the Service in this Policy is meant to include your visits and interactions with the Sites and Services, whether or not you are a registered user of Nexvix’s products.

By accessing and using our Service, you indicate that you understand, accept, and consent to the terms of this Policy. If you do not agree with or are not comfortable with any aspect of this Policy, you should immediately discontinue access or use of our Service.

Proper access and use of the information provided on the website, including User Contributions, is governed by our Terms of Service found here.

In addition to the below Policy, Nexvix follows and adheres to industry practices to comply with GDPR and other data protection laws. For more information, check out our GDPR compliance page here.

If applicable and as provided for under Section 10 (Privacy) of our Terms of Service, you may also be subject to Nexvix's DPA, which can be found here.

1. What “Personal Information” Means

In this Policy, “Personal Information” refers to information that identifies or could be used to identify an individual directly or indirectly. Nexvix does not give, sell, rent, or loan any Personal Information to third parties except as described in this Policy.

“Personal Information” does not include “Usage Data,” which is defined as anonymized or aggregated data that cannot identify you personally. Usage Data helps us understand trends in usage of the Service so we can better tailor the Service. We may share Usage Data with third parties, including our clients, partners, and service providers, for various purposes, such as to improve the Service and for marketing purposes.

2. How We Collect, Use, and Share Your Personal Information

When you register for the Service, we may request Personal Information such as your name, email address, and billing information. Additionally, the system automatically tracks and saves information related to your use of the Service, such as activity logs, project updates, and other operational data.

We also retain communications you send through the Service and information you provide via user content you post or upload to the Service.

Nexvix may use Personal Information provided to operate, improve, and personalize the Service, support customer interactions, for marketing purposes, to enhance security, and to maintain service quality.

We may also combine your Personal Information with third-party analytics information to build a more comprehensive profile of our users, enabling us to offer personalized content. Additionally, we may use Personal Information for fraud prevention, internal market research, troubleshooting, and for purposes described in this Policy.

Nexvix takes precautions to ensure that your data is handled securely. We will never email you to request account information. If you receive such an email, please report it to us at [email protected].

3. Information We May Receive from Third Parties

If you access the Service through a third-party connection (e.g., logging in with a social media account), the third-party may pass certain information to Nexvix, including your user ID, access token, and other information that you have agreed to share.

We may also share Personal Information with third-party service providers (such as payment processors or hosting providers) to help us operate and maintain the Service. We do not permit third-party service providers to use your Personal Information for marketing purposes.

4. Application Integration

If you integrate third-party applications with Nexvix, we may need to store certain access credentials (“App Credentials”). We encrypt this information and use it solely to provide integration services.

Nexvix shall not be responsible for the privacy practices or actions of any third-party applications with which you connect.

5. Other Information Sharing

We may be required to disclose Personal Information in response to legal requests, subpoenas, or government investigations, or to protect against illegal activities, fraud, or potential threats to individuals.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the Service. This includes remembering user preferences, tracking website performance, and delivering relevant content. You can manage your cookie settings through your browser but note that some functionality may be lost if cookies are disabled.

7. Public Forums and Testimonials

The Service may offer public blogs or forums. Any information you disclose in these areas is public. We also post customer testimonials on the Sites, but we always obtain consent before including any Personal Information.

8. Protection of Information

Nexvix is committed to ensuring the security of your Personal Information. We employ security safeguards such as SSL encryption to protect sensitive data. However, no system is entirely secure, so you should be mindful of the information you share electronically.

9. Data Retention

Nexvix retains Personal Information for as long as necessary to provide the Service or comply with legal obligations. We may retain data longer as required for operational or compliance purposes.

10. Children's Personal Information

Nexvix does not knowingly collect Personal Information from children under the age of 13. If you are under 13, please do not submit Personal Information. If you believe a child has provided us with Personal Information, contact us, and we will delete the information.

11. Changes to the Privacy Policy

Nexvix may update this Policy from time to time. If significant changes occur, we will notify you via email or prominent notice on the Sites. Continued use of the Service constitutes your acceptance of the updated Policy.

12. Business Transactions

In the event of a business transfer, merger, or acquisition involving Nexvix, we may transfer Personal Information as part of the transaction.

13. Contact Us

If you have any questions regarding this Policy or the privacy practices at Nexvix, please contact us at [email protected].