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Both ways, comparedYou hire the pod (ODC)

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Book an AI strategy call
ECOMMERCE AND RETAIL

Answer the same question once, then let it answer itself.

Where is my order, can I return this, do you have it in stock? Asked hundreds of times a week, in several languages. Nexvix builds the assistant that answers from live catalogue and order data.

Book an AI strategy call See what gets built
Live catalogueMultilingualReturns and deliveryException routing
THE BOTTLENECK

Where the work waits in ecommerce and retail.

Nexvix starts at the named point of loss, not at a technology. These are the three that come up in every audit in this sector.

Book the workflow audit
Volume

Repetition owns the inbox

Delivery, returns and stock questions occupy the people who should be handling the exceptions.

Language

Support in one language only

International traffic converts worse because it is answered slower, or not at all.

1Languages covered today
Accuracy

Answers from stale pages

A static FAQ goes out of date the moment stock or a policy changes.

StaleSource of truth
IMPLEMENTATION

Three controlled stages, one of them human.

The system handles the repeatable part. The consequential decision stays with a named person, and every stage writes an entry you can audit later.

01Answer

From current data

Stock, specification, delivery windows and policy answered from your live catalogue and order systems.

Handled by the system
02Resolve

The routine actions

Order status, address changes before dispatch and return initiation handled inside the approved rules.

Handled by the system
03Escalate

Goodwill stays human

Refunds beyond policy, damage claims and anything with a cost attached go to a named person with the thread.

Decided by your team
DEMONSTRATION
SYSTEM OWNERSHIP

What Nexvix builds for ecommerce and retail.

Scope is written before code. Each item appears in the scope document with the systems it touches and the person who approves it.

View process
Conversation

Multilingual assistant

Answers in the shopper’s language, from the same approved knowledge base.

Data

Catalogue and order lookup

Live product, stock and order status rather than a copied FAQ.

Policy

Returns rules, encoded

Your policy written as rules the system applies consistently, with the edge cases named.

Insight

What people actually ask

A weekly view of question volume and gaps, so the catalogue copy gets fixed at source.

SYSTEM OWNERSHIP

Connected to the tools this sector already runs on.

Storefront

  • Shopify
  • WooCommerce
  • Custom catalogues
Live product and stock reads.

Orders and logistics

  • Order management
  • Courier tracking APIs
Status without a human lookup.

Channels

  • Website chat
  • WhatsApp Business
  • Email
  • Social inbox
One rule set everywhere.

Helpdesk

  • Zendesk
  • Freshdesk
  • Shared inboxes
Escalations arrive with the thread.
MEASURED RESULTS

Measured on systems Nexvix has shipped.

35%
Faster replies
Reported by Carpstar Anglesport after the first implementation cycle.
25%
Less manual work
Reported by Carpstar Anglesport after the first implementation cycle.
33,946
Interactions handled
Recorded across deployed systems to September 2026.
The exceptions are what your team should be reading.

Routine questions answered from current data; the ones with a cost attached routed to a person with the full context. Carpstar Anglesport, specialist retail across four European markets.

WORKFLOW AUDIT

Questions this sector asks first.

Will it invent a delivery date?
No. It reports what the order and courier systems say. If there is no data it says so and offers the escalation path.
How many languages?
As many as your traffic justifies. Each language is verified against real questions before it goes live.
Can it issue a refund?
It can initiate a return inside your written policy. Money leaving the business always requires a person.
Does it replace our helpdesk?
No. It sits in front of it and removes the repetition, so your agents see exceptions rather than a queue.
What about peak season?
Volume is the point: the system carries the repeat questions at Black Friday scale without additional headcount.
WORKFLOW AUDIT

Bring the workflow that is costing you the most time.

One call, thirty minutes. Nexvix maps the process, names the measurable outcome and tells you whether a system is worth building. If it is not, you will hear that instead of a proposal.

Book an AI strategy callSee measured work
A written workflow map you keep either wayA named measurable outcome, not a feature listA direct answer if the system is not worth building