OFFER · HVAC CONTRACTORS

Twenty more repair appointments a month, without another CSR.

The 20-Repair Peak Season System answers your missed and after-hours HVAC calls, triages them by urgency, books the repair into a real slot and follows up every estimate that went quiet. Built for the first heatwave and the first cold snap, when the phones ring hardest and your CSRs are already full.

Book an AI strategy call How the target is counted

Target: +20 repairs a monthPeak-season overflowUrgency triageEstimate follow-up

THE OFFER

The 20-Repair Peak Season System

We help HVAC contractors book twenty more repairs a month from calls and estimates they already have.

Three sources, one dispatch board: calls that ring out at peak, enquiries that arrive after five, and estimates that were given and never chased. None of them needs more advertising. All of them need an answer.

Built for: Residential HVAC contractors running several trucks from a dispatch board
Target outcome: 20 additional booked repair appointments a month
Timeframe: Monthly, measured through peak heating and cooling
Leak it fixes: Missed peak calls, after-hours enquiries, unchased estimates
Mechanism: AI call answering, urgency triage, booking and estimate follow-up
Counted by: Booked and completed tickets in your field-service software

WHERE THE REVENUE LEAKS

Where a repair booking is lost.

None of these is a demand problem. The enquiry already reached you; the business did not reach back in time.

Check your numbers

Leak 01

The first hot Saturday

Demand arrives all at once. The queue is twelve deep, and a homeowner with no cooling does not hold for long: they hang up and call whoever is next in the results.

Leak 02

No heat, after hours

A no-heat call at 9 p.m. with an elderly occupant is an emergency. A dripping condensate line is not. Without triage, both reach the same voicemail, and the emergency goes elsewhere.

Leak 03

The estimate that went quiet

A repair or replacement estimate given and never chased is the cheapest booking you will ever lose. Nobody has time to follow up in July, so it is decided by whoever calls back first.

THE AI SYSTEM

Overflow answered, sorted by urgency, booked.

Your CSRs keep the calls they can take. The system catches the rest, and anything dangerous goes to a person.

01ANSWER

Every overflow call answered

When your CSRs are busy or gone home, the agent picks up, says it is an automated assistant, and asks what the heating or cooling system is doing.

Handled by the system

02TRIAGE

Urgency, not queue order

No heat or no cooling with a vulnerable occupant, water leaking, or routine, scored against your rules. A gas smell always gets your approved safety instruction first and goes straight to a person.

Handled by the system

03BOOK

Into a real slot

Routine repairs go onto your dispatch board with zone and technician skill checked. Emergencies escalate to on-call. Quiet estimates are chased on a schedule you set.

Approved by your dispatcher

DEMONSTRATION

WHAT HAS TO BE TRUE

Who this is for, and who it is not.

An offer with a number in it is only honest if it says when the number does not apply.

Built for

Residential repair and replacement
A field-service platform or a dispatch board
Truck capacity at peak, or a willingness to add a shift
Repair tickets worth the call

If the trucks are there, the calls are the bottleneck.

The target depends on

Abandoned and after-hours call volume
Open estimates from the last season
Real truck capacity on peak days
Your booking-to-completion rate

Twenty is the target when last season’s numbers support it.

Not a fit if

The board is already full every peak day: you need technicians, not calls
You only run commercial maintenance contracts
You cannot share call reports

Booking more work than the trucks can reach costs reviews, not revenue.

THE ARITHMETIC

What twenty repairs are worth to you.

We do not publish a repair ticket for you. Yours goes in the middle.

20additional repair appointments a month

youraverage completed repair ticket

the figurewe write into the scope

Residential repair tickets vary too widely by region and job mix to quote one honestly. On the call your own average goes in the middle term, and the target becomes a dollar figure you can check against your invoices.

HOW IT IS COUNTED

One number, and the evidence behind it.

No client result is published for this offer yet. What we commit to is the counting: one primary number, the diagnostics behind it, a baseline before launch and evidence you can reconcile yourself.

Primary measure

Incremental booked and completed repair appointments sourced from recovered calls and chased estimates.

The number

Diagnostics

Abandoned-call rate at peak, after-hours calls answered and estimate response rate.

Weekly

Baseline

Last season’s call reports and your open estimates, counted before anything is built.

Before launch

Evidence

Tickets in your field-service software tagged by source and reconciled with call logs.

Every report

QUESTIONS

What owners ask before they book.

Is the number on this page guaranteed?

No. Twenty repair appointments a month is a target, written into the scope only once a baseline of your own numbers shows it is reachable. We commit in writing to the measurement, the milestones and the date; we do not guarantee a figure your data has not yet supported. If the baseline says the realistic number is lower, that is the number we write down.

Will callers know they are talking to an AI?

Yes. The assistant identifies itself at the start of every call and message, along with any recording notice. Passing it off as a person is the fastest way to lose a customer’s trust, and in several jurisdictions it is not lawful.

Can it handle a gas smell call?

Yes, by not handling it. It gives the safety instruction you have approved (leave the property, call the utility) and escalates to a person immediately. It never books it as routine.

Does it work with our field-service software?

The booking is created where your dispatchers already look. The audit confirms which integration your platform and plan tier actually allow before anything is promised.

Will it sell maintenance plans?

Only if you want it to. It can mention your plan at the end of a booked call, in wording you approve. It never pressures.

BASELINE CALL

Bring us last summer’s abandoned calls.

Thirty minutes. We count what rang out at peak and after hours, look at the estimates still open, and tell you whether twenty repairs a month is a fair target for your trucks.

Book an AI strategy call Read the research

An abandoned-call count from your reportsA target sized to your truck capacityA plain no if the board is already full