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Book an AI strategy call
HOME SERVICES AND TRADES

The call you cannot take from under a sink is the job you lost.

Plumbing, roofing, HVAC, pest control, solar. Demand arrives by phone, at the exact moment your crew has both hands full, and the caller rings the next firm on the list within ninety seconds. Nexvix builds the calling and chat agents that answer every one, qualify the job against your own rules and put it in the diary.

Book an AI strategy call See measured work
PlumbingRoofing and solarHVACPest controlEmergency call-outs
THE BOTTLENECK

Where the work waits in a trade business.

Nexvix starts at the named point of loss, not at a technology. These are the three that come up in every audit in this sector.

Book the workflow audit
Cost

The missed call

A home-services enquiry is the most perishable lead there is. A homeowner with a leak calls three firms and books the first one that picks up. Every call that goes to voicemail during a job is revenue that went to a competitor, and nobody counts it because it never became a record.

Cost

The owner answering the phone

In most trade businesses the person quoting is the person driving, and the person driving is the person answering. Quoting accuracy drops, the diary drifts, and evenings go on admin that could have been structured the moment the call came in.

Cost

The diary that only one person can read

Availability lives in a head, a wall planner or a phone. Two jobs get promised into the same afternoon, a crew crosses the county twice in a day, and the no-show that follows costs a whole slot.

IMPLEMENTATION

Three controlled stages, one of them human.

The system answers and structures. The decision that costs money (what the job is worth and when it can realistically be done) stays with a named person, and every stage writes an entry you can audit.

01ANSWER

Every call picked up

A voice agent answers on the first ring, day or night, in the language the caller used. Chat on the site and on WhatsApp runs the same script, so a text enquiry and a call become the same record.

Handled by the system
02QUALIFY

The job, structured

Job type, address and access, urgency, property type, whether it is an emergency, and what the caller has already tried, collected against rules you wrote, and scored against the work you actually want.

Handled by the system
03BOOK

Slotted or escalated

A standard job is booked into a real slot with travel between jobs accounted for. An emergency, a quote outside your range or an access problem is escalated to a person with the full call attached.

Approved by a person
DEMONSTRATION
SYSTEM OWNERSHIP

What Nexvix builds for home services.

Scope is written before code. Each item appears in the scope document with the systems it touches and the person who approves it.

View process
Voice

AI calling agent

Answers overflow and out-of-hours calls, and places the call-back and reminder calls nobody has time to make.

Chat

Website and WhatsApp booking

The same qualification script in writing, for the homeowner who would rather type than talk.

Diary

Availability and dispatch

Slots checked against crew, skill and travel time before anything is promised, so the diary stops over-selling itself.

Follow-up

Quote chase and reminders

Unanswered quotes chased on a schedule you set, and appointment reminders sent before the slot, to cut the no-show.

SYSTEM OWNERSHIP

Connected to the tools this sector already runs on.

Field service and scheduling

  • ServiceTitan
  • Jobber
  • Housecall Pro
  • In-house diaries and spreadsheets
Jobs are created where your crews already look. No parallel system to keep in step.

Phone and messaging

  • Your existing business number
  • WhatsApp Business
  • SMS confirmations
The number on your van keeps working. The agent sits behind it as overflow, not in front of it.

Ownership

  • Code and data with your business
  • Call recordings and transcripts yours
  • Operating guide at handover
You can change what the agent says, and what it refuses to promise, without us.
WRITTEN DOWN

The parts that are not negotiable.

No client metric is published for this sector yet. What can be stated is what the system will and will not do, agreed in writing before anything is built.

What it collects
Job type, access, urgency, property, budget signal
What it never does
Quote a price you have not authorised
Who sets the bar
Your business, in writing
Emergency calls
Always routed to a person
Recording and consent
Disclosed at the start of every call
Ownership at handover
System, data, transcripts and documentation
A booking agent that over-promises the diary costs more than the missed call did.

This is why travel time and crew skill are checked before a slot is offered, and why an emergency is never booked by a machine. An automated diary that produces two jobs in one afternoon does not save a trade business time; it spends a crew day proving the system cannot be trusted.

WORKFLOW AUDIT

Questions this sector asks first.

Will a caller know they are talking to an AI?
Yes. The agent identifies itself at the start of the call, as does the recording notice. Trying to pass it off as a person is the fastest way to lose a homeowner’s trust, and in several jurisdictions it is not lawful.
Can it quote a price?
Only inside a price book you authorise, and only for job types you have marked as safe to quote. Anything outside that is collected and escalated. The agent says a member of the team will confirm, and it does not guess.
What happens to a genuine emergency?
Emergency keywords and answers route straight to a person, or to your on-call number, before any booking is attempted. The call transcript goes with it.
Does this replace my office manager?
No. It removes the calls that arrive while everyone is on a job, and hands over enquiries that are already structured. The judgement calls (what a job is worth, which crew, what to do about a difficult site) stay with your people.
We use a paper diary. Is that a problem?
It is the thing to fix first, and it is usually the cheapest part of the build. The workflow audit says plainly whether a diary system is worth putting in before any agent, and sometimes the honest answer is that the diary alone would solve most of it.
WORKFLOW AUDIT

Bring us a week of missed calls.

One call, thirty minutes. Nexvix maps how an enquiry reaches your diary today, names the measurable outcome and tells you whether a system is worth building. If a better diary would fix most of it, you will hear that instead of a proposal.

Book an AI strategy callSee measured work
A written workflow map you keep either wayA named measurable outcome, not a feature listA direct answer if the system is not worth building