Every enquiry is picked up
Web form, SMS, phone and inbox arrive in one queue with the source, timestamp and full message retained.
Handled by the system
Nexvix builds workflow automation around the process it replaces: the trigger, the rules, the exception paths and the person who still approves the consequential step.
Workflow automationCRM and calendarException routingAudit recordYour team enters the same customer information into the CRM, the invoice and the reporting sheet. The second and third entries add no information. They add delay, a chance of error and a record nobody trusts at month end.
CRM, invoice and reporting sheet, entered by hand, every time.
3×Manual entries per recordAnything arriving outside opening hours waits for a person to start their shift.
Approvals happen in inboxes and messages rather than against the record itself.
0Auditable approvalsThe same record moves through capture, verification and routing. The system handles the repeatable part. The consequential decision stays with a named person, and every stage writes an entry you can audit later.
Web form, SMS, phone and inbox arrive in one queue with the source, timestamp and full message retained.
Handled by the systemService line, catchment, budget and availability are checked against the criteria you defined, not a generic model guess.
Handled by the systemQualified work completes. Pricing, contractual terms and anything outside the rules go to the owner you nominate.
Decided by your teamScope is written before code. Each item below appears in the scope document with the systems it touches and the person who approves it.
Written as a specification you approve before build, including what the system must never decide on its own.
The specific CRM, calendar, inbox and reporting integrations, with retry and failure handling defined.
The queue, the approval actions and the exception list, at the density the people using it need.
Handover includes the operating guide and the accounts, so your team can run and change the system without Nexvix.
Answered at the hour they arrive.
Enquiries are answered when they come in, and the ones that need a person reach us with the context already attached. Client reference available on request; attribution held until permission is confirmed.
| What you need | Custom Nexvix system | Off-the-shelf tool | In-house build |
|---|---|---|---|
| Built around your existing workflow | Yes | No | Yes |
| Approval stages you define | Yes | No | Depends on team |
| Named integrations agreed before build | Yes | Preset connectors | Depends on team |
| Audit record of system and human decisions | Yes | No | Depends on team |
| You own the code, data and model accounts | Yes | No | Yes |
| Typical time to production | 6 weeks | 1 week, limited fit | 3 to 9 months |
Clarity before code. Nexvix does not start building until the workflow, the measurable outcome and the approval points are written down and agreed.
Nexvix maps the current process, the systems it touches and where time or leads are lost. Output is a written map, not a proposal deck.
Week 1One bottleneck, one target, one definition of done. If a system is not worth building, Nexvix says so at this stage.
Week 1The rules, the exception paths and the approval stages where a person stays in control are documented and signed off.
Week 2The automation, the operator interface and the connections into the tools you already run on are built against the agreed scope.
Weeks 3 to 5The system runs against real traffic with your team reviewing output before it is trusted unattended.
Week 6Documentation, admin access and the operating guide, so your team can run and change the system without Nexvix.
Week 6One call, thirty minutes. Nexvix maps the process, names the measurable outcome and tells you whether a system is worth building. If it is not, you will hear that instead of a proposal.