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Selected workBest Driving SchoolNexus Drivers EdPickClickCarpstar Anglesport

How we work

Both ways, comparedYou hire the pod (ODC)

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InsightsAI buyer’s guideAI glossary

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Book an AI strategy call
CUSTOM AI

Answered at the hour the enquiry arrives.

Nexvix builds conversational systems on your catalogue, your policies and your availability, across web, SMS and social. The repeatable questions resolve immediately; the rest reach a person already qualified.

Book an AI strategy call See measured results
Web, SMS and socialMultilingualLive catalogue dataOut-of-hours cover
Answering enquiries for
Best Driving School 0.73s average response Carpstar Anglesport 35% faster replies Nexus Drivers Ed 325K+ students trained PickClick 13 workflow templates
WORKFLOW AUDIT

The same six questions, all day, every day.

Delivery times, returns, stock, opening hours, eligibility, price. Staff who should be handling exceptions spend the day retyping answers that have not changed in a year, and anything arriving in the evening waits until morning.

Book the workflow audit
Repetition

Six questions, endlessly

The bulk of inbound volume is a small set of answers that never change.

6Questions, most of the volume
Coverage

Evenings and weekends go quiet

Enquiries arrive when your customers are free, which is when your team is not.

0Out-of-hours cover
Language

Customers write in their own language

A single-language inbox turns a qualified buyer into an unanswered message.

1Languages covered
IMPLEMENTATION

Resolve, or qualify and pass on.

A conversation either ends with the customer having their answer, or arrives at a person with the question, the context and the qualification already collected. Nothing waits for someone to read a transcript.

01Understand

In the customer’s language

The enquiry is read in whatever language it arrived in and matched against your approved answers and current catalogue data.

Handled by the system
02Resolve

From current data, not last month’s

Stock, delivery, returns and eligibility answers come from the live source, so the answer is the one your systems would give.

Handled by the system
03Pass on

Qualified, with the context attached

Complaints, exceptions and anything outside the approved set go to your team with the conversation and the customer record.

Decided by your team
DEMONSTRATION
SYSTEM OWNERSHIP

What Nexvix builds, named.

Scope is written before code. Each item below appears in the scope document with the systems it touches and the person who approves it.

View process
Conversation

An approved answer set

Your policies, catalogue rules and eligibility criteria, structured and signed off before the system answers anything.

Channels

The channels your customers use

Website, WhatsApp, SMS and social, sharing one rule set so the answer is the same everywhere.

Language

Multilingual coverage

The languages your customers actually write in, verified against real messages rather than assumed.

Ownership

Transcripts, reporting and admin access

What was asked, what was answered and what escalated, in a report you can act on and accounts you control.

SYSTEM OWNERSHIP

Connected to the tools you already run on.

Channels

  • Website chat
  • WhatsApp Business
  • SMS gateways
  • Facebook and Instagram
One rule set across every channel.

Commerce and catalogue

  • Shopify
  • WooCommerce
  • Custom catalogue APIs
Answers read live stock and price.

CRM and records

  • HubSpot
  • Salesforce
  • Zoho
  • Shared inboxes
Conversations attach to the customer record.

Reporting

  • Looker Studio
  • Power BI
  • Scheduled CSV export
Volume, resolution and escalation rate.
MEASURED RESULTS

Measured on systems Nexvix has shipped.

35%
Faster replies
Reported by Carpstar Anglesport after the first implementation cycle.
33,946
Interactions handled
Recorded across deployed systems to September 2026.
25%
Less manual work
Reported by Carpstar Anglesport after the first implementation cycle.
The routine questions stopped reaching us.

Stock and specification questions are answered from current data, and the conversations that need a person arrive with the context already attached. Client reference available on request; attribution held until permission is confirmed.

IMPLEMENTATION

Compared with the two alternatives buyers price against.

Custom system, off-the-shelf tool, in-house build
What you needCustom Nexvix systemOff-the-shelf toolIn-house build
Built around your existing workflowYesNoYes
Approval stages you defineYesNoDepends on team
Named integrations agreed before buildYesPreset connectorsDepends on team
Audit record of system and human decisionsYesNoDepends on team
You own the code, data and model accountsYesNoYes
Typical time to production6 weeks1 week, limited fit3 to 9 months
IMPLEMENTATION

Six weeks. You approve at every stage.

Clarity before code. Nexvix does not start building until the workflow, the measurable outcome and the approval points are written down and agreed.

01

Workflow audit

Nexvix maps the current process, the systems it touches and where time or leads are lost. Output is a written map, not a proposal deck.

Week 1
02

Scope and measurable outcome

One bottleneck, one target, one definition of done. If a system is not worth building, Nexvix says so at this stage.

Week 1
03

System design and approval points

The rules, the exception paths and the approval stages where a person stays in control are documented and signed off.

Week 2
04

Build and integration

The automation, the operator interface and the connections into the tools you already run on are built against the agreed scope.

Weeks 3 to 5
05

Verification against the target

The system runs against real traffic with your team reviewing output before it is trusted unattended.

Week 6
06

Handover and ownership

Documentation, admin access and the operating guide, so your team can run and change the system without Nexvix.

Week 6
WORKFLOW AUDIT

Questions buyers ask before the first call.

Will it answer from our real stock and prices?
Yes. Catalogue, stock and price answers read your live source rather than a copied snapshot, so the answer matches what your own systems would say.
What happens when it cannot answer?
It says so and offers a person. The conversation transfers with the question and the customer context attached, to the owner agreed during scoping.
Which languages are supported?
The ones your customers actually write in. Nexvix reviews real inbound messages during the workflow audit and names the languages in the scope document rather than assuming.
Can it handle complaints?
It recognises them and escalates them. Complaint handling is specified as a human decision, and the system is verified against that behaviour before it runs unattended.
How long does implementation take?
Typically six weeks: workflow audit and scoping, system design and approval, build and integration, then verification and handover.
Who owns the conversation data?
You do. The system is deployed into infrastructure and model accounts you own, and transcripts are yours to export and report on.
SISTER BRAND

An assistant answers enquiries. It does not create them.

If the enquiries already arrive and go unanswered, this is the right page. If the volume itself is the problem, that is a demand question rather than a capacity one. Which of the two you need is a five-minute read, and the free audit answers it either way.

Visit nexvixmedia.com
WORKFLOW AUDIT

Bring the workflow that is costing you the most time.

One call, thirty minutes. Nexvix maps the process, names the measurable outcome and tells you whether a system is worth building. If it is not, you will hear that instead of a proposal.

Book an AI strategy callSee measured work
A written workflow map you keep either wayA named measurable outcome, not a feature listA direct answer if the system is not worth building