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Selected workBest Driving SchoolNexus Drivers EdPickClickCarpstar Anglesport

How we work

Both ways, comparedYou hire the pod (ODC)

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InsightsAI buyer’s guideAI glossary

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Book an AI strategy call
CUSTOM AI

An agent that knows your rules, and knows when to stop.

Nexvix builds agents against your written qualification criteria and your tone of voice. The agent answers what it has been given, collects what is missing, and hands anything consequential to a named person with the context attached.

Book an AI strategy call See measured results
Custom agentsYour qualification rulesNamed escalationApproved knowledge only
Agents in production for
Best Driving School 0.73s average response Carpstar Anglesport 35% faster replies Nexus Drivers Ed 325K+ students trained PickClick 13 workflow templates
WORKFLOW AUDIT

A generic assistant answers confidently and wrongly.

An off-the-shelf bot is trained on the internet and guesses at your prices, your lead times and your eligibility rules. It cannot tell a qualified enquiry from an unqualified one, so a person still reads every conversation afterwards.

Book the workflow audit
Accuracy

Confident answers nobody approved

A model guessing at your terms is a liability, not a capability.

0Sources you can point to
Triage

Every conversation still read twice

Without qualification rules, a person reviews the transcript to find out whether it mattered.

2×Reads per conversation
Handoff

Escalations land nowhere

A transfer with no named owner becomes a queue nobody is accountable for.

NoneNamed escalation owner
IMPLEMENTATION

Answer, qualify, escalate.

The agent works from approved knowledge and your written criteria. Anything it has not been given, or anything you marked as a human decision, leaves the agent immediately with the full conversation attached.

01Answer

From approved knowledge only

Responses come from the material you supplied and signed off. The agent says it does not know rather than inventing an answer.

Handled by the system
02Qualify

Against criteria you wrote

Service fit, budget band, location and timing are collected and scored against the rules in the scope document.

Handled by the system
03Escalate

To a person, by name

Pricing, contractual and edge-case conversations transfer to the owner you nominated, with the transcript and the qualification result.

Decided by your team
DEMONSTRATION
SYSTEM OWNERSHIP

What Nexvix builds, named.

Scope is written before code. Each item below appears in the scope document with the systems it touches and the person who approves it.

View process
Knowledge

An approved answer set

Your material, structured and signed off, with a written rule for what the agent must never answer on its own.

Rules

Qualification criteria and scoring

The questions the agent asks, the thresholds it applies and what counts as qualified for your business.

Voice

Tone of voice specification

How the agent speaks, what it never claims, and how it declines. Reviewed against real transcripts before go-live.

Ownership

Escalation map and admin access

Named owners per escalation type, plus the accounts and documentation to change the agent yourself.

SYSTEM OWNERSHIP

Connected to the tools you already run on.

Channels

  • Website chat
  • WhatsApp Business
  • SMS gateways
  • Shared inboxes
One agent, one rule set, every channel.

CRM and records

  • HubSpot
  • Salesforce
  • Zoho
  • In-house record systems
Qualified conversations are written to the record, not just logged.

Scheduling

  • Google Calendar
  • Microsoft 365
  • Calendly
Booking only against real availability.

Escalation

  • Email and shared inbox
  • Slack and Teams
  • Live transfer to a person
Every escalation names an owner.
MEASURED RESULTS

Measured on systems Nexvix has shipped.

33,946
Interactions handled
Recorded across deployed systems to September 2026.
35%
Faster replies
Reported by Carpstar Anglesport after the first implementation cycle.
6 weeks
To production
Typical implementation for a scoped single-workflow agent.
It answers what it knows.

The agent handles the repeatable questions and passes anything unusual straight to us, with the conversation attached. Client reference available on request; attribution held until permission is confirmed.

IMPLEMENTATION

Compared with the two alternatives buyers price against.

Custom system, off-the-shelf tool, in-house build
What you needCustom Nexvix systemOff-the-shelf toolIn-house build
Built around your existing workflowYesNoYes
Approval stages you defineYesNoDepends on team
Named integrations agreed before buildYesPreset connectorsDepends on team
Audit record of system and human decisionsYesNoDepends on team
You own the code, data and model accountsYesNoYes
Typical time to production6 weeks1 week, limited fit3 to 9 months
IMPLEMENTATION

Six weeks. You approve at every stage.

Clarity before code. Nexvix does not start building until the workflow, the measurable outcome and the approval points are written down and agreed.

01

Workflow audit

Nexvix maps the current process, the systems it touches and where time or leads are lost. Output is a written map, not a proposal deck.

Week 1
02

Scope and measurable outcome

One bottleneck, one target, one definition of done. If a system is not worth building, Nexvix says so at this stage.

Week 1
03

System design and approval points

The rules, the exception paths and the approval stages where a person stays in control are documented and signed off.

Week 2
04

Build and integration

The automation, the operator interface and the connections into the tools you already run on are built against the agreed scope.

Weeks 3 to 5
05

Verification against the target

The system runs against real traffic with your team reviewing output before it is trusted unattended.

Week 6
06

Handover and ownership

Documentation, admin access and the operating guide, so your team can run and change the system without Nexvix.

Week 6
MULTI-AGENTIC SYSTEMS

When one agent is not the right shape.

A single agent holding six responsibilities is harder to trust, harder to test and harder to change than several narrow ones with a coordinator between them.

A multi-agentic system is several specialised agents working under a coordinator, each with its own narrow remit, tools and guardrails. One reads and classifies the enquiry, another looks up the record, another drafts the reply, another checks it against policy before anything is sent.

The reason to build it this way is not sophistication. It is testability. Each agent has its own evaluation set, so when quality drops you can tell which step regressed instead of re-prompting one large agent and hoping. Each also has its own permissions, so the one that drafts text cannot reach the one that issues refunds.

Narrow agents fail visibly. One large agent fails quietly.

Not every workflow needs it. If the work is one decision with one data source, a single agent is cheaper to build and cheaper to run, and we will say so at scope.

WORKFLOW AUDIT

Questions buyers ask before the first call.

How is this different from a chatbot?
A chatbot answers questions. An agent also collects qualification information, applies your rules to it, writes the result to your records and decides whether a person needs to take over. The scope document names which of those it is allowed to do.
What stops it inventing an answer?
It answers from an approved knowledge set rather than general model knowledge, and it is specified to say it does not know and offer a person instead. That behaviour is verified against real traffic before the system is trusted unattended.
Can it speak in our tone of voice?
Yes. The tone of voice specification is part of the build and is reviewed against real transcripts before go-live, including how the agent declines and how it escalates.
Who does it escalate to?
A named owner per escalation type, agreed during scoping. The transcript and the qualification result travel with the handoff so nobody re-reads the conversation from the top.
How long does implementation take?
A scoped agent typically reaches production in six weeks: workflow audit and scoping, system design and approval, build and integration, then verification and handover.
Who owns the agent and the conversation data?
You do. It is deployed into infrastructure and model accounts you own, and handover includes documentation, admin access and the operating guide.
WORKFLOW AUDIT

Bring the workflow that is costing you the most time.

One call, thirty minutes. Nexvix maps the process, names the measurable outcome and tells you whether a system is worth building. If it is not, you will hear that instead of a proposal.

Book an AI strategy callSee measured work
A written workflow map you keep either wayA named measurable outcome, not a feature listA direct answer if the system is not worth building